We strive to ensure your satisfaction. In the case you are not 100% satisfied with the purchase from us, simply return the product within 14 days from the date of delivery. We are proud to offer a hassle-free return and exchange policy.
We will approve your refund and provide you a quotation of return cost using our courier partner DHL
Choose Pickup from our DHL Account (We will Email AWB pdf to print and give to courier, The cost will be deducted from the refund amount)
|UK||£10 + 5% of each item value|
|Europe*||€10 + 5% of each item value|
|USA||$10 + 5% of each item value|
|Canada||$10 + 5% of each item value|
|Asia*||$15 + 5% of each item value|
|Africa*||$20 + 5% of each item value|
|Middle East (GCC)||$10 + 5% of each item value|
|Australia & NZ||$10 + 5% of each item value|
|Rest of the World||$25 + 5% of each item value|
We charge a return shipping fee per item in order to avoid misuse of our shipping offers. Some customers will order multiple items in order to see, feel and try on various colors and sizes and then return most of them if not all of them. This is very costly to us as a business and it is unfair to other customers also, who are genuine buyers because we cannot offer the cheapest shipping options we would like to, and increases the carbon footprint in our world.
Our Products are created to the highest quality and we want to ensure you are happy with your purchase, however, if you receive a faulty item, an incorrect size or item, or it is not up to our usual standards please contact our customer care team so that we can resolve the issue.
In such cases, you will be provided with a store credit that you can use to place an exchange order, like ordering a different size or color for the style you returned. You can also place an order for a completely different product or products. And, if you don’t want to place a new order at this moment in time, then you can rest assured that your store credit does not expire and you can place another order at any time in the future
Once your return is inspected and refunded you will receive a confirmation email. All refunds will be made back to the original payment method. Please allow 2 to 5 working days from receiving your refund confirmation email for the funds to show back in your account.
Please note if upon inspection an item is stained or damaged, it may be returned back to the customer or 25% may be deducted from the refund amount, however please be assured we will contact you before we make a decision.
Discount (Coupons / Credit Notes)
If you want to cancel an order after placing, then please contact us as soon as possible as we are quite fast in ensuring orders get to customers as quickly as possible. So, orders are dispatched as they come and can be out of our doors in a matter of a few hours. Orders cannot be canceled after 24 hours as most orders are either partially or fully dispatched in this time frame.
If you wish to cancel your order, you may do so by sending in a Cancel Request or sending us an email to email@example.com within 12 hours from the time the order is placed.